How to Guide: JTECH-W6 (JTD-ID: 522)

J-Tech Digital
Model: JTECH-W6

JTD-ID 522

Overview:

The JTECH-W6 is a USB-C + HDMI wireless extender that transmits a 4K@30Hz/1080p@120Hz up to a distance of 80 feet with zero delay. This is all done with a clear line of sight over a 60GHz mm wave wireless band, which means it avoids the 5GHz signal entirely; perfect for laptops and desktops during conference room presentations. This unit has a USB hub for fast charging, so devices like smart phones and tablets can be connected to the two USB-A ports. In addition to zero latency video signal, high-definition audio is also supported, including Dolby Digital, Dolby TrueHD, DTS-HD Master Audio and LPCM at a speaker capacity of up to 7.1CH. As with all of our products, free lifetime support is offered through our customer support team.

The Setup:

• Connect your source to the transmitter's input ports.
  • USB-C for things like drives, keyboard and mouse.
  • HDMI for things like PCs, consoles and media players.
• Connect your display to the receiver unit.
  
  • Use the receiver's USB-C port to provide 5V/1A power to the receiver. 
  • Adjust the angles of the units as necessary to enhance signal strength

Troubleshooting:

Status of LED Indicators:

• Light Off: The device is not powered on.
• Light Flashes Slowly: The transmitter and receiver are not paired.
• Light Flashes Quickly: The transmitter and receiver have paired successfully.
• Light On: Successfully connected and currently working.

If You Are Unable to See Video or Hear Audio:

• Power cycle both units for about 10 seconds.
• Check the quality and performance of utilized HDMI cables.
  • If a PC is connected, also ensure any updates to the PC and its graphics drivers have been done.
• Adjust the angle of the unit's towers to adjust signal directionality.
• Ensure that the units are properly powered on.
  • If units refuse to power on, you may need to replace the unit in its entirety. 

If Signal Strength or Quality are Inconsistent:

• Try power cycling both units for about 10 seconds. 
• Adjust the angle of the unit's towers to adjust signal directionality
  • 30° for longest distance.
  • 90° for maximum strength.
• Press and hold the reset button on the unit for 7 - 10 seconds. 
• Test alternative input devices for USB-C and HDMI to confirm if the issue is consistent. 
  • If the issue is consistent, the problem may be with the unit and may require replacement.
  • If the issue is not consistent, consider adjusting the resolution and refresh rate for any inconsistent connections. 4K@30Hz and 1080p@60Hz-120Hz are excellent for testing and confirming.

J-Tech Digital Support Team

1-866-610-2818

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